The downside of living in a small country

This is what happened to me at Neteller. I guess they are not very flexible when it comes to customers that are not always in the same country.

General Info
Chat start time	Jan 17, 2008 8:22:06 AM EST
Chat end time	Jan 17, 2008 8:41:46 AM EST
Duration (actual chatting time)	00:19:40
Operator	John

Chat Transcript

info: All operators are currently assisting others members. Your estimated wait time is 9 minutes. Looking for answers while you wait? Visit our Online Help section at http://help.neteller.com, for answers to common questions. info: Thank you for holding. Your estimated wait time is 3 minutes. Looking for answers while you wait? Visit our Online Help section at http://help.neteller.com, for answers to common questions. info: Thank you for holding. Your estimated wait time is 2 minutes. Looking for answers while you wait? Visit our Online Help section at http://help.neteller.com, for answers to common questions. info: You are now chatting with 'John' John: Welcome to our live chat service. How may I help you? Jens Buch: hi Jens Buch: I got a call from you earlier because my account was closed Jens Buch: i answered some security questions and the lady said she would re-enable the account Jens Buch: when i tried to log in it was still closed Jens Buch: can you check? John: I can definitely investigate this. Do you mind holding a moment? Jens Buch: sure no problem John: Actually, where are you located at this time? Jens Buch: Luxembourg, Europe Jens Buch: but my ISP goes through Belgium John: Oh, I see, I believe that is the major issue. Jens Buch: so how do we proceed? John: Does your regular computer base your IP address out of Luxembourg rather than Belgium? Or is there a location where you can use a computer that has a Luxembourg IP rather than a Belgian one? Jens Buch: no my home PC has a belgian IP and my work computer had a UK IP John: I see. In this case, you may need to check with your ISP -- usually if an IP is from another country, or system is quite sensitive to that and does block the accounts straight away. Jens Buch: so you are telling me I cannot use Neteller? John: If there is no way to access with a computer that has an IP based in Luxembourg, which it seems was possible previously, then I'm afraid that may be the case. John: Our policy is quite strict about where IPs come from, and unfortunately there is no exception. Jens Buch: will I need a Luxembourg IP once, or for every login? John: Every login must be from Luxembourg Jens Buch: OK Thank you for your help. John: Is there anything else I can assist you with? Jens Buch: yes - can you please delete my record from you system? Jens Buch: I would not like you to have my details if I cannot use your system John: Our accounts are locked safely away, and we do not touch the account unless it is necessary. However, if you are looking to close the account, we can have one of our agents call you to complete that procedure within the next 15 to 60 minutes. Would that be okay? Jens Buch: yes that would be great - you have my number John: Yes, I do have it, and I will direct the agent to call you there. John: Is there anything else I can assist you with? Jens Buch: No that is it. Thank you and have a nice day John: Thank you for using NETELLER Live Chat. We appreciate your business and look forward to assisting you again. Bye for now.